Olark Live Chat Review for Small Business

Olark Website Chat Solution

You have probably have heard of live chat software like BoldChat™, InstantService™, LivePerson™, Talisma®, ProvideSupport, Velaro and ViaPerson and many other top leading live chat customer support software. If you compare features of all of them, you can notice that most of them has in 90% the same features, some have less and some have more. Most of them are targeted to small and medium site bushiness websites and there is a situation that for some minor website owners or small sites and blogs, this is expensive, of course if you are just starting out.

For that manner we have decided to write a review about a new concept in Live customer support chat software niche, called Olark, formerly known as Hab.la (speak in Spanish).

SImple Online Live Chat Solution

There are many website owners which are unfamiliar with many recent technologies and even have fear of using there own computer. some people were not burn into the Internet world, and many of those are searching for a easy and simple to user solution to make a live chat support solution for there e-commerce, blog or site. They do not search for something complicated nor flexible, all they want is the ability to provide a live text based chat to there customers and online visitors and even give them the ability to put leave a message when the support is not available. Most of those sites usually will hold no more then 2 operators at most, therefore no complicated and costly leading live chat software is needed.

I had a chance to compare all of those live chat companies in my blog, and I realized that there isn't one company whom decided to choose this way, and develop an easy to use live chat software for increasing the sales and provide lvie support for visitors and customers.

No Installation Solution

Olark is a unique text based live customer help desk script, all you have to do is to go to Olark.com website and try Olark yourself, to see how easy it to implement Olark on your website. You do not need to make changes to the URL, all you need is to get a tiny url from Olark and the url will lead to your website with the chat window ready at the bottom for your customer to contact you.

Olark Vs. Other Live Chat Software

comparing Olark vs LivePerson vs BoldChat and other leading software, we can't see any reason not to choose Olark over the competition when it comes to an easy solution for small sites and blogs. Thsi is kind of a widget, which make the complete of a certain task, much more easy and affordable.  Olark integrates with popular IM software like iChat, Adium, Pidgin, Google Chat (gmail), Meebo and others.

Plans

you can choose between 5 type of pricing plans:The free plan which provides you with 1 simultaneous operators and 5 Simultaneous visitors, and supporting up to 20 conversations a month (only for very small sites or blogs), from there on in the Bronze, Silver, Gold (most popular), Platinum and Ultimate plans, you will be given an unlimited total conversations, starting from 1, 2 ,3 ,6 ,10+ simultaneous operators respectively and 10, 20, 40, 80, 150+ simultaneous visitors respectively .

SSL Support

SSL is supported only on gold plans and up, you get visitor details from plan Silver and up, and if you want a 24/7 customer support from Olark support team, you should pick up and buy the Olark Ultimate plan.

Custom Design

If you want the Olark chat to be perfectly fit your website design, you can add a full CSS theming for widget for $99 (lifetime) for this function design function.

14-Day Free Trial - Risk Free

you can try all the plans Risk-Free, because Olark company provided a 14-day free trial period, so you can choose any plan of your choice risk-free, and decide which one fits your website traffic and needs.

There even special Premium multiple operator solutions for small and medium sized businesses like Olark CRM Integration to easily integrate Olark live chat with your current CRM Software, Olark Microsoft Office Communicator Integration for integrating Olark in the internal instant messaging infrastructure of your company and much more.

At the end, you want to significantly increase your website conversion rate and make your company or website more profitable. This is by far the easiest way to achieve this, but take into consideration taht for large businesses, we would consider looking into LivePerson and ProvideSupport and even BaldSuport, all three of them are very recommended for the year 2009/2010.

Olark has a special internal forum which is dedicated to question and answers, feedback and problem solutions from Olark team support.

Contact Olark

For further information, you can contact Olark by Habla, Inc. 100 North Whisman, suite 3913, Mountain View, CA 94043.