Live Chat Software Review - Online Support

On my search for the best online chat support software for my website I have managed to find many sites which had a comparison chart, that you can see many online help desk support software and compare them side-by-side. I have a ecommerce website, and I needed a live chat software for my website, in order to provide my customers the right support when they have problems.



I was searching for a free online chat software at first, but after some reading and comparison between several free help desk software, I have decided to pay for that kind of software instead of using the free online live help chats. There are many companies who sell live chat software. Most of them, are targeted for online customers services, whether it is selling, technical support or general support. 'Live Person' is the most popular among them all, and I think that 'ProvideSupport' is the second best one.


Anyways, I have decided to do a comparison between them, and their are many features that you should take into consideration when buying a new live chat support software to integrate into you site. First here is the 10 best live chat support software for 2009: LiveHelper, Velaro, WebsiteAlive, Live Chat Now!, Boldchat, LivePerson Pro, 123 Live Help, SiteChat and the last one is PHP Live. The price per operator varies from 29$ per operator to 80$ per operator.

I have read many side-by-side review on Live chat support software, and here are several properties that you should take into consideration when comparing them side-by-side:

Ease of use - How easy is to do simple operations in the software, like answering a customer, manage many customers calls at the same time etc.

Setup Ease - How easy is to setup this live chat support software on you site and use the dekstop operator console based software.

Price Per Operator - How much it costs ? - how much do I need to pay, Do I have a discount if I choose more then X amount of operators etc.

Customizability - If I want to make changes to the Chat console graphics and make it a White label, is it possible ? - changing the button graphics, banners graphics etc.

Canned Greetings - do I have the option in the online chat software, to make automatic answers and greeting in the operator console and popped it out to the customer console.



SSL - Does the online chat software or help desk support software supports SSL ?

Real time actions - Can I popup a banner for the customer which I see live, browsing my site at this very moment (also called Pro Active invitation).

When doing some basic research, I have found the LiveSupport is the leader in all of that group. It is not a free chat software, even though that you can try it for free and decide if you want to use it on a regular basis (TRIAL).

Every software is first a web based one, that you can embed a code in your website and start using the chat right away. Some have desktop software with that help desk system, which you can use it instead of the web based one. Most of them are not flash based chat software, but some of them are. If you need a customer support software which will give you a solution to chat with your customers as they visit the site, you should check Via Person out.

Take into consideration that it is different from trouble ticket software, here you are given the chance to see who is online and give your site users the chance to get help in real-time (almost). Also there are free chat software softare on the market that were built on the PHP language, I preffer the payed ones.

First you will be given the best support if something wrong happens, and you can trust those companies that they will give you the best possible user experience on the market today. hundreds of thousands of site are using Live person support software and they are happy customers who increased their sells hundreds percents. I recommend that you do a research by yourself, checking the most popular opinions sites on the web, and then read reviews about live chat support software from the last year and the year before (2008-2009), and after that decide which live help desk software to buy.

Help desk support software review can be found in many places, whether it is on PC Magazine, Top Ten Reviews websites etc. Their are many articles on the subject as well, so you might want to enter articles based sites and read some in-depth details information about customer support chat software on those websites. Read and get knowledge and make the right decision. Even though that the prices of customer support software may be the same, some have very large advantages over the others. Check them out and make you decision. If you want the best ones, I suggest that you pickup LivePerson or ProvideSupport that were proven to be the best live chat support software available today.