BoldChat - Live Chat Software for websites

Today we want to review BoldChat live chat software for sales and support. If you are reading this review, I will make a guess that you are interested in buying a live chat support software for your website. I assume that you have made tons of comparisons regarding which live chat software is the best of them all, and you have probably realized like me, that there isn't a "best" software, just few very good ones that you should consider buying when comparing them all. One of the most recommended brands for Live chat software is BoldChat, and I recommend that you continue reading this article to get to know this software later.

I did a comparison myself and compared 10 live chat online software to see if there are any real differences between them. If we look into the features of BoldChat you can see many features that exists in the other live chat software companies like LivePerson and ProvideSupport and others, and other features that are only included in BoldChat live chat sales and support software. Lets start by saying that most of the features that you see on all of the sites, some of them are not that important, and you should see if there are several features that are important to you.

Let's start with BoldChat packages. BoldChat live chat software offer 3 packages: Basic, Pro and Premier. It is all depend on your website and business needs. The Basic package offer Customizable chat button and windows so you can make it appear like an integrated solution that will fit perfectly into your website design. Push Pages capability, monitoring your website visitors in real-time.

The BoldChat Pro version offers more features, and if you compare BoldChat Pro with the Basic, you can see that it offers much more, like: Email chat transcript for visitors (some visitors want to be able to ge a copy of the conversation to their mail account), searchable canned messages which are used to make automatic responses easy and fast, post chat satisfaction survey which will get you information about the satisfactory of your customers after an online chat with an operator etc.

The Premier version of BoldChat online chat software for customer support and sales, let you use Salesforce integration module, agent productivity reporting, 128 bit SSL encryption (also in the pro version of BolChat) etc.

The Basic version is for people who generally have one operator to answer the customers calls, so it is the basic form of any live text based chat software online, but it will be enough for all your needs. Of course the price is cheaper then the other BoldChat packages.

People which chosen BoldChat Enterprise solutions, usually are very security and control aware. BoldChat Premier has simple and easy to use operator (agent_ interface, it also have a supervisor permission control, multi-browser support and you can open unlimited chats, operators and departments and much more. Those professional online chat sales and support services are perfect for medium and large size companies. I did a comparison between LivePerson, ViaPerson and BoldChat and I have found BoldChat to be more robust and easier to use. (BoldChat vs. LivePerson).

The best of all, you can get a free trial of BoldChat live chat text based software for 10 Days, yes, a fully functional free trial to see if it fits your business and website needs.